Refund & Returns Policy

Initiating a Return

The return initiation process is as follows:

• Customers must submit a RMA form.
• Must include return details, including the order number(s), product SKUs, quantity per product, and reason for the return on the RMA form.
• Our customer service team will communicate with the sales representative if any information is missing to process the RMA. If the RMA is approved, a return shipping label will be provided.

Return Conditions

For a successful return, the following conditions must be met:

• The returned product must be in its original condition, unused, and accompanied by its original packaging.
• All accessories, manuals, or complimentary items must also be included with the return.
• A copy of the RMA document must be included with the shipment.
• Reference to bulk flower policy here.

Refund and Processing

Refunds and processing will adhere to the following guidelines:

• Returns within 45 days: Once the returned product is received, inspected, and has met the return conditions, customers can choose between a product replacement or a credit applied to their account balance.
• Returns between 45 to 120 days: Eligibility for returns within this window will be assessed on a case-by-case basis, with appropriate refunds or credits processed accordingly.
• Refunds will typically be processed within 10 business days after receiving and inspecting the returned product.